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Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.
Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included.
You are more than welcome to return your item unless the product description states it is non returnable.
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.
Returned products must be new, unused, intact, with original tags still attached, and, whenever possible, in their original packaging (plastic bag or box with label and code).
Return Authorization Process
Before initiating a return, you must request authorization by either: sending an email to info@clikeaze.com if you do not have an account.
Unauthorized returns will not be accepted. Clikeaze will review your request before granting authorization.
Return requests must be made within 14 days of receiving the product. Shipping costs incurred at the time of the order are non-refundable. Only the value of the returned goods will be refunded.
Customers are responsible for covering the shipping costs when returning the merchandise.
A return fee of €9.90 or £9.90 will be deducted from the refund amount, unless the return is due to an error, malfunction, defect, or other damage attributable to our company.
Yes, we can certainly issue a customized invoice if requested within the month of purchase or within 7 days from the order date if the purchase is made within the last 3 days of the month. We can issue invoices for both business customers (B2B) and individual customers (B2C). To request an invoice, please send your request to info@clikeaze.com, providing all the necessary tax information required for the invoice issuance.
For orders with a destination in the United Kingdom, we can issue a customized invoice only within 7 days from the date of purchase.
Bank transfer is a convenient and secure solution if you do not have a credit card, prepaid card, or PayPal and Klarna account.
Please note that if you choose this option, the order will be processed only upon receipt of the total amount credited for the purchased product. Additionally, it is not necessary to send receipts or proof of the transfer to speed up the process.
You can make the payment via bank transfer using the following details:
Account Holder: Donkid S.r.l.
IBAN: IT70V0538754870000042519574
Bank: BPER Banca
Reason for Payment: The reason for the transfer must include the order number and the email associated with the account.
SWIFT/BIC Code: BPMOIT22XXX
Donkid S.r.l. Address: Via Bonfadina 73 25046 Cazzago San Martino (BS)
***ONLY FOR UK COSTUMERS or GBP (£) Payments***
You can make the payment via bank transfer using the following details:
Recipient: DONKID SRL
Account number: 66921171
Sort code: 04-29-09
Recipient address: VIA BONFADINA 73, 25046, CAZZAGO SAN MARTINO, Italy
Bank and address:Revolut Ltd – 7 Westferry Circus, E14 4HD, London, United Kingdom
Once you have completed your order, you’ll receive a confirmation email with your order details.
5 different payment methods: credit card, Klarna, Paypal, Prepaid card, Bank Transfer in advance
To create an account you just need to click 'Log In / Sign Up' in the top right.
Copyright © Clikeaze All Rights Reserved – P.iva/C.f. 03983300983
Copyright © Clikeaze All Rights Reserved – P.iva/C.f. 03983300983
Copyright © Clikeaze All Rights Reserved – P.iva/C.f. 03983300983